We implement operations management systems and architecture.
We turn operations into a strength, not an obstacle — so you have fewer problems and more time for product, strategy and life.
ProcessesProceduresAutomationCRM / ERP
Founder, free up your time for what really matters.
Your business is growing, but the day still has only 24 hours.
Get your company in order and take back control of your life.
What ECG does
Operational partner for founders
of service businesses.
We dig deep into your business, analyze it from an operational and strategic perspective, and then choose a collaboration model perfectly matched to your current situation – from short-term projects to ad-hoc interventions.
What we can do for you
Four collaboration formats,
one goal — operations that run without you.
Each one starts with the same question: what exactly is hurting your company?
Operational Diagnosis & Advisory
We come in with an outside perspective and map your processes, people, and tools. We pinpoint exactly where your company is losing time, energy, and money. You walk out of the closing meeting with a change roadmap — with no commitment to continue working together.
- 360° audit: processes, roles, communication, tools, decision bottlenecks
- Interviews with key team members (3–8 people)
- AS-IS process map + identification of bottlenecks
- Implementation roadmap with priorities and KPIs
Co-Management — working founder-to-founder
This isn't ordinary consulting. I join your company at the highest decision-making level. We share the risk and the success — working in a hybrid model (cash + equity/success fee). I become your operating partner, taking the weight of execution off your shoulders so you can focus on the vision for growth.
- Direct owner-level collaboration (1-on-1 with the founder).
- A "skin in the game" model — shared risk, playing toward the same goal.
- Taking full ownership of the operational architecture.
- A strategic partnership, not just executing assigned tasks.
EMS® — our proprietary operating framework
The four pillars a predictable service company stands on. Analysis · System · Architecture · Processes. This isn't an off-the-shelf methodology or "best practices". It's a framework refined across 50+ implementations with founders of software houses and digital agencies.
- Analysis & Diagnostics — process maps, communication audit, identification of decision bottlenecks
- System Structure — centralization, playbooks, command dashboard for the CEO
- Organizational Architecture — permissions matrix, meeting system, decision rules
- Operational Processes — Interim PM, real-time reports, sprint feedback
Interim COO / Project Manager
When you need a COO's or PM's skills, but a full-time hire is too much — or too soon. We step into the company as a temporary operator. We take the helm from day one, get the work organized, and step back once your team is ready to run on its own.
- Full operational responsibility from day 1
- Weekly reporting to the founder (dashboard + 30-min sync)
- A handover plan to an internal operator, written into the contract
- No costs for recruitment, onboarding, vacation, or benefits
Process
What our collaboration looks like,
step by step.
From a short intro to a full EMS® rollout — six stages where you always know exactly where we are and what comes next.
- 01
Screening
A short form or message — we check whether we're even a fit for each other.
- 3 questions about your stage, team and operational pain points
- A decision within 24h — whether it makes sense to talk further
- If not — we'll point you to who can help more
- 02
Intro call
A first real diagnosis — we show you where we think the problem lies.
- A map of your founder's day across 4 areas
- An initial hypothesis: what will give you the most free time
- Decision: do we move into the Audit & Roadmap or not
- 03
Audit & Roadmap
We step into your company: we talk to the team, map processes and build a plan.
- Interviews with 5–10 team members (operations, projects, client)
- AS-IS process map + identification of bottlenecks
- EMS® rollout roadmap with priorities and KPIs
- A closing meeting with a concrete proposal for further work
- 04
EMS® implementation
The four pillars of the framework: Analysis, System, Architecture, Processes. We get involved operationally.
- Weekly sprints with measurable results
- Interim COO / PM on our side — we take ownership
- We roll out tools, documentation, meeting rituals and reporting
- The founder gets a weekly panel: what's done, what's lagging, what's next
- 05
Consolidation and handover
Operations have to run without us. We gradually step back and hand over the controls.
- Onboarding of an internal operator (or your COO)
- Full process documentation + a library of SOPs
- A final test: 2 weeks of the company running without our involvement
- 06
Ongoing collaboration
If you want — we stay on as a strategic sparring partner. With no permanent commitment.
- Monthly operations review (2h)
- Strategic support on major moves (M&A, expansion, key senior hires)
- Priority in our calendar whenever something breaks
Proprietary EMS® framework
Four pillars,
one company running predictably.
We won't push you into some off-the-shelf "corporate methodology". We work from our own EMS® framework (Engel Management System), which covers four pillars: Analysis, System, Operational architecture and Operational processes. This isn't a "nice document for the shelf" — it's a system built to work day to day.
EMS®
A
Analysis
An audit of processes, roles and tools. A hard diagnosis of bottlenecks and the places where the company burns time and resources.
S
System
A knowledge base, a central tooling hub and integrated analytics dashboards for the founder.
A
Architecture
Team structure, a matrix of permissions and responsibilities, a system of operational meetings, and a competency matrix.
P
Processes
Precise end-to-end workflows, optimization loops, automation and AI.
The effect from the founder's perspectiveInstead of 15 threads in your head
Instead of 15 threads in your head
— a single command center.
Before
- Everything runs through you
- You're drowning in Slack, email and Excel
- No time for strategy, sales or life
After implementation
- You know: who, what, when and on what terms
- You have a command center
- Fewer operational decisions, more strategic ones
- You work like a human, not a firefighter
Our products
See our additional services
— the products we implement in your company.
EMS® — our proprietary operating framework
Four pillars of a predictable service business. Analysis · System · Architecture · Processes. 8–12 weeks from chaos to a company that runs without the founder's daily oversight.
EMS® isn't an off-the-shelf methodology or „best practices." It's a proprietary framework built over 50+ rollouts at founders of soft houses and digital agencies.
- Analysis — An audit of processes, roles and tools. A hard diagnosis of bottlenecks and the places where the company burns time and resources.
- System — A knowledge base, a central tooling hub and integrated analytics dashboards for the founder.
- Architecture — Team structure, a matrix of authority and accountability, an operational meeting system and a competency matrix.
- Processes — Precise workflows from A to Z, optimization loops, automation and AI.
Omnira — the central decision engine
We connect the scattered data, tools and rules across your company into one coherent system. It's an environment where AI delivers context and your team makes sound operational decisions together — without constantly escalating problems to you.
- Unifying knowledge and business logic (instead of searching across Slack and drives).
- Collaboration between People + AI in day-to-day operations.
- Team autonomy — solving problems right at the source.
- Join the Launch Partners — we already have 10 companies and are looking for the last few for testing.
What your world looks like
Four sentences founders say
before they come to us.
Tally up in your head how many of these four are you. The more there are, the harder you should consider talking to us.
„My team is OK, but without me the whole thing would fall apart."
„More and more work, yet the bank balance stays about the same."
„I have no time for strategy, for the service, or for my personal life."
„I tried hiring a PM, but I still had to supervise them constantly."
Stepping out of operations is a decision. It's time to make it.
Let's run an audit and figure out how to get your time and margin back.
Book a call — 15 min, no commitmentIndustries
Which industries do we work with?
What exactly we solve for them and the typical effect after implementation.
A technical founder who became the bottleneck.
You started the company because you're a great coder. Now you spend 60% of your time coordinating projects and clients instead of working on technology. Every architectural and communication decision runs through you.
What we solve for you
- Capacity planning and a sprint rhythm for teams
- Technical ↔ business communication with clients
- Decision gates so that not everything runs through the founder
Typical outcome
+15h weekly for the founder
Example: A 12-person software house, the founder reclaimed 3 working days for product/architecture after a 10-week EMS® rollout.
Lots of clients, lots of projects, little process.
You're growing year over year, but margin is nosediving and the team is on the edge of burnout. Every client is run "their own way" because there's no time for process. Performance, content, SEO and social are handled by different people — with no shared workflow.
What we solve for you
- Standardized campaign workflow (brief → execution → report)
- Protecting contract profitability (no more selling below cost)
- A client reporting system + alerts for scope-creep
Typical outcome
+12% margin per project
Example: An 18-person agency, margin per project up 12% in 6 months. Without raising rate cards — purely by tightening scope and controlling time.
Brand & product design in 5 separate heads — with no shared process.
You do great work, but it's drowning in chaos. The founder/Creative Director has to approve every detail, the client keeps asking for status, and you don't know which file version is the latest.
What we solve for you
- An orderly design process (from vision to handoff)
- Clear decision points: who approves the work, when and at which stage
- Capacity per designer + hard deadlines instead of "we'll deliver by Friday"
Typical outcome
Reclaimed time for the Creative Director
Example: A 10-person brand design agency. The founder only approves key milestones instead of every single iteration. The project cycle shrinks from 12 to 7 weeks.
A visionary founder, few operational "guardrails".
You work by inspiration, not by process — and it works while projects are small. With 10+ people and 5 parallel projects, going "case by case" starts to cost you.
What we solve for you
- Lightweight process frameworks that don't kill creativity
- Onboarding new people in 1 week instead of 6
- Clear responsibilities without the corporate jargon
Typical outcome
5× faster onboarding
Example: An 8-person studio, a new designer productive from week one, with no constant questions to the founder.
Growing orders, customer service falling apart.
Sales are growing, but customer service, logistics and fulfillment can barely keep up. 15 tools, each with different data. Decisions made "from memory".
What we solve for you
- Consolidating the operational stack (15→3 tools)
- Customer service procedures + returns workflow
- A reporting hub: sales × margin × logistics × CS in one place
Typical outcome
15→3 operational tools
Example: An e-commerce business at 8M PLN/year, customer response time from 8h down to 45min, tooling costs -42%.
No structured operational backbone.
The company is growing 100% year over year, but the processes can't keep up. Hiring is faster than onboarding. Decisions are made "on a hunch" and communication is bursting at the seams.
What we solve for you
- Operating cadence (sprints, OKRs, all-hands rhythm)
- A scalable onboarding process for a growing team
- 1 central management panel for the whole company
Typical outcome
1 panel operational, for the founder
Example: A startup, 14 people onboarded over 12 months. All key operational data in one place, instead of wasting time gathering information before meetings.
We deliver the most value when you meet these criteria
- At least 10 people on the team (with no dedicated COO / Project Manager)
- Fast revenue growth, but margin isn't growing in proportion to the effort
- You feel you're the bottleneck and every decision runs through you
- You have a budget to develop operations, but no time to implement it
Honestly — when it doesn't make sense to hire US
- You're a solo freelancer just starting to build a team
- You're looking for a "cheap pair of hands", not a strategic partner
- You only want to "tweak the tools", without changing how you work
- You're looking for ready-made templates, not a solution tailored to your company
What founders say after implementation
Real changes in their companies
after working with ECG.
At Horus Labs we shorten investment cycles and ship GTM in 90 days. At that pace there is no room for an operational "maybe". ECG brought order to how we work, how we make decisions — even where and how we communicate. The result? We close more deals, and as CEO I have a clear head. Working with them is a genuine pleasure.
For me, ECG is absolutely top-tier when it comes to structuring operations. Even if you think your processes are fine, they will come in and find optimizations that save you dozens of hours every month. It is expertise that translates directly into a founder’s wellbeing and a calmer team. Highly recommended!
My biggest fear about bringing in operational support was that I would have to spend another 10 hours a week babysitting that person. With ECG it was the opposite. They stepped in as Interim COO and took ownership of how we work from day one. A strategic partner who can tell you no when your own vision starts to drift.
I have worked with plenty of consultants, but I was always the one who had to remember everything. With ECG it was completely different. They came in operationally and simply sorted out the things I never had time to touch. For the first time I felt I had a real partner in running the company, not just one more person to keep an eye on.
One short analysis from ECG saved us from burning budget on hiring a PM we did not need at that point at all. They showed us the problem was in communication, not a lack of hands. Concrete tools, fast rollout, and zero fluff. If you are looking for people who truly understand the guts of a business — you could not have found anyone better.
ECG played a key role in the early stage of our company’s growth — thanks to them we successfully rolled out a task management system (Jira) and brought order to how the team works. They did not stop at the technical side; they also laid out the frameworks and structures that became the foundation for building our process map. Their approach helped us better understand task flow, spot bottlenecks, and create the groundwork for scaling the company in the future.
This was not just another boring consulting engagement. The workshops with ECG completely flipped our thinking about who in the company should be making decisions. Instead of a PDF, we got procedures that actually live in the team. For years we had been looking for someone who would not only advise but genuinely step into our operations and finally get us holding a clear direction for growth.
When you are scaling fast, a second, independent pair of eyes from the outside is absolutely priceless. The ECG team came into our organization and helped rebuild the workflow from the ground up across every key department. Instead of theoretical advice, they ran a hard review of our operations and put clear processes in place. With their help we got the chaos of a growing company under control, and as a founder I no longer have to be in every tiny decision. If you are looking for someone to put your business in order operationally — highly recommended.
Clients
These brands trusted us.
Founders of growing service businesses who got their operations in order with ECG.
Let's be honest — you're not interested in pretty slogans, only in whether we actually got someone's company in order. Below are a few specifics from founders who were in a similar place to you.
What they most often say
"I finally know what my team is doing, and I don't have to be in every thread."
Pains before working with us
Chaos in communication, no clear processes and an overloaded founder constantly keeping an eye on everyone.
The effect after working with us
Fewer operational decisions on the founder's plate, more time for the service, sales and life.
Why us
Why founders
choose ECG.
Six reasons founders stay with us.
01
The EMS® framework
Our own methodology, proven across 50+ rollouts in companies of 5–50 people.
02
Focus on the founder
We work with you — not with a corporation. Your goals, your company, your rhythm.
03
Data-driven, not intuition
Decisions based on operational data — KPIs, throughput, margin. No "I think so".
04
Partnership, not consulting
We step into your company. We implement side by side with the team — we don't leave behind a PDF.
05
A strategist, not an executor
We look at your company on the scale of a year, not a sprint. We give direction, not just tasks.
06
The system stays in the company
After the rollout the team carries on by itself. Processes, SOPs and a command center — yours, forever.
The point
You're buying back your time — not just order in your company.
Here's the problem
- Everything runs through you
- Operational decisions eat up your day
- You have no room for the service, sales or your personal life
- Your hourly rate, given how many hours you actually work each month, may be lower than your employees'
We step in to
- Reduce the number of operational decisions on your plate
- Pull you out of micromanagement
- Give you a structure that lets you work a max of 8h a day — without feeling like everything is about to fall apart
- A side effect: better company results, greater predictability and real founder wellbeing
0+
processes optimized
0,0 pp
EBITDA margin growth
+0%
Team efficiency
Contact
Let's talk about what exactly
is hurting in your company.
The first 15–30 minutes with no commitment. You tell us what's going on, and we'll tell you whether and how we can help — or simply that it's not our format.